Terms of Service

Converight connects to your Intercom workspace under a read-only authorisation, copies your conversations and related records, encrypts them, and stores them in immutable object storage under a retention period you choose. It provides search, transcript viewing, export, Legal Hold and audit facilities over that archive.

We never write to your Intercom workspace. The permissions we request are read-only and are listed before you authorise the connection.

You retain all rights in the data you archive. We claim no ownership and acquire no licence beyond what is necessary to provide the service to you: storing, encrypting, indexing and returning it at your direction.

We do not use your archived content to develop or improve the service, do not analyse it for any purpose of our own, and do not train machine-learning models on it.

• You confirm you are entitled to archive the data in the workspaces you connect, and that doing so is consistent with your own privacy notices and any consent you rely on.
• You are responsible for choosing a retention period appropriate to your legal and regulatory obligations. We do not advise on what that period should be.
• You are responsible for the security of your account credentials and for the actions of users you invite.
• You must not use the service to store data you are legally required to delete, or in a way that breaks any law applying to you.

This is the most important clause in these terms, and the one most often misread.

Records are stored under object-level retention locks. For the duration of the retention period you set, an archived record cannot be deleted by anyone — not by you, not by us, and not by our cloud provider. That is the guarantee you are buying.

It follows that a request to delete an archived record cannot be honoured by deleting it. We satisfy erasure requests by destroying the encryption key for the affected records, which renders them permanently unreadable while the locked object remains in place. You accept that this is the mechanism by which erasure is achieved, and that it is irreversible.

Subscription fees are as shown on our pricing page at the time you subscribe. Fees are billed in advance and are non-refundable except where required by law.

Where a founding-customer or promotional rate is offered, the discount applies for the period stated at the time of purchase. We may change standard pricing on 30 days’ notice; a change never applies to a term you have already paid for.

If payment fails we will attempt to contact you and allow a grace period before suspending backups. Suspension stops new archiving; it does not delete your existing archive.

You may cancel at any time. On cancellation, backups stop and the stored access token is destroyed immediately. Your existing archive is retained for the documented post-cancellation period so you can export it, after which every record not under an active Legal Hold is crypto-shredded.

We may suspend or terminate an account for non-payment, or for use that breaches these terms. Except where the law compels immediate action, we will give you notice and a reasonable opportunity to export your archive first.

We aim for continuous availability but do not guarantee uninterrupted service, and we do not currently offer a service-level agreement or service credits.

A dashboard outage does not affect the integrity of your archive: archived objects remain under retention lock independently of whether our application is running.

We warrant that we will provide the service with reasonable skill and care, and that the protections described in our documentation — read-only access, per-record encryption, object-level retention locks, the append-only audit log — operate as described.

Beyond that, the service is provided “as is”. We do not warrant that it will meet any particular regulatory requirement applying to you. Converight is not a law firm and nothing in the product or its documentation is legal advice. Any SOC 2 readiness material we provide is preparatory and is not an audit, certification or attestation.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability arising out of or in connection with these terms is limited to the total subscription fees you paid to us in the twelve months immediately preceding the event giving rise to the claim. Neither party is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings.

Our handling of personal data is described in our Privacy Policy, and the parties’ respective obligations are set out in our Data Processing Addendum, which forms part of these terms. Our sub-processors are listed here.

We may update these terms. For material changes we will give notice and, if you do not accept, you may cancel and receive a pro-rata refund of any prepaid unused term.

These terms are governed by the laws of India, and the courts at Chandigarh, under the jurisdiction of the High Court of Punjab and Haryana, have exclusive jurisdiction.

Thinkdata Labs LLP, registered office #176, First Floor, Sector-10, Panchkula, Haryana 134109, India. LLP registration number AAI-9081. Contact: connect@converight.com