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What we find out about Intercom data, retention and compliance — written down with sources, so you can check it rather than take our word for it.
Intercom's export gives you a copy. An audit asks for a record.
We exported a live Intercom workspace and opened every object in it. The transcripts are there. What is missing is everything an auditor asks for next — nothing shows the file is unaltered, there is no legal hold, no history, and erasure and retention cannot both be satisfied.
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