Backup · Archive · Compliance-ready retention
Intercom is your communication tool.Converight is your immutable archive.
If a conversation is edited or deleted in Intercom — by accident, by a departing employee, or by a rogue admin — it is still in your Vault, exactly as it was, with a record of who touched it and when.
Read-only OAuth · first backup in under 10 minutes · no engineering work · existing customer? sign in
- Cannot be altered
- S3 Object Lock, for the whole retention period, on every account including ours.
- Cannot be edited away
- Every version is kept, so the earlier one is still readable.
- Cannot be quietly read
- Each access is written to a hash-chained audit log.
How the immutability guarantee works — including what it rests on, and where the limits are.
The gap this closes
A folder of JSON is not evidence
Intercom’s export gives you the data. It does not give you a readable transcript, a way to search it, or anything proving the file you produce in three years is the file Intercom wrote. Converight stores each record under WORM storage with its own key and a hash-chained audit log, so the record is one you can stand behind.
There is no version history
Edit a message, change a tag, delete a conversation — the prior state is gone from Intercom’s UI and its exports. Every Converight snapshot is kept, so the earlier version is still readable.
An export is not a backup
A manual dump living inside the same platform does not protect you from someone inside it. Your archive is written to S3 Object Lock, so an archived object cannot be altered or deleted for its retention period — by you, by us, or by anyone who reaches our account.
What you get on day one
Continuous, automated backups
Daily incremental syncs of conversations, contacts, companies, tags, articles, admins and teams. A missed run alerts us before you notice it.
Immutable WORM storage
S3 Object Lock. An archived object cannot be modified or deleted before its retention date by any account, ours included.
Legal Hold
Preserve a customer’s conversations regardless of your retention policy. Holds outrank every deletion path in the system.
Erasure that survives immutability
Each record is encrypted with its own key. Erasing one destroys that key, so the record becomes permanently unreadable while the object stays locked — the mechanism an Article 17 request needs when the storage underneath cannot be deleted.
A tamper-evident audit log
Every backup run and every human view, search, export and download is recorded in a hash-chained log you can export and verify.
Evidence you can hand over
Search by customer, date or tag; read the transcript exactly as archived; export it as JSON, CSV or PDF with its checksum attached.
Proof that nothing is missing
After every backup we reconcile our record counts against Intercom’s own, per resource type, and show you the coverage. Records Intercom returned incomplete are counted too, rather than left for you to find.
Restore-tested, not just backed up
We sample archived records and decrypt them straight out of immutable storage, confirming the encryption key, the metadata database and the object store still agree. A backup nobody has restored is a hope.
Pricing
No long-term contract. Cancel anytime.
Founding customer offer
Standard
$199/mo
$119/mo as a founding customer
- Daily automated backups of every conversation, contact, company, tag, article and admin
- Immutable WORM storage with per-record encryption — no account can alter or delete an archived object, ours included
- Legal Hold on any conversation, contact, company or the whole workspace
- Crypto-shred erasure: satisfy Article 17 without breaking retention
- Hash-chained audit log, exportable as evidence
- Search, readable transcripts, and JSON / CSV / PDF export with checksums
- Up to 50,000 archived conversations
Enterprise
$499/mo
$299/mo as a founding customer
- Everything in Standard, with no limit on archived conversations
- Compliance-mode Object Lock — retention we cannot lift even by changing our own policy
- Signed Data Processing Addendum
- A named contact for security reviews and questionnaires
- Priority response during an audit or legal deadline
Start your archive
Tell us where to send the payment link. We invoice by card or bank transfer, and your sign-in is enabled the moment payment clears — usually the same working day.
Ready in under ten minutes
- Step 1
Request access
Tell us your plan and we email a payment link. No card details on this site.
- Step 2
Connect Intercom
Read-only OAuth. We request the minimum permissions to read what we back up — nothing that can write.
- Step 3
Watch the first backup
A full backup starts the moment you connect, then runs daily on its own.